Refund policy

Neuliven Health offers a 30 day return policy on purchased products from MySharpBrain.com. To be considered for reimbursement, purchased products from MySharpBrain.com may be opened or unopened and must be in the original packaging. To return a product you must do the following: Submit a return request at customerservice@neulivenhealth.com within 30 days of purchase (Product issues not declared within 30 days of purchase are not entitled to a refund). You will be emailed a Return Merchandise Authorization (RA) number. To receive your refund, you must postmark your return within 30 days of purchase. Be sure to clearly write the return authorization (RA) number on the outside of the package. Our shipping department does NOT accept any packages without an RA number. Customer pays for return shipping.

Address the return package to: Neuliven Health, Inc., 9245 Brown Deer Road, STE A, San Diego, CA 92121. Packages marked return to sender or refused will only be accepted with a valid RA number written on the package. Upon receipt of your returned product with a valid RA number, a refund of the product price will be issued to the original payment method used to place your order. Please allow 3-5 business days for your financial institution to fully process the refund.